FAQ

 

WHAT KIND OF PAYMENT DO YOU ACCEPT?

We accept Credit Card or PayPal. All information is transmitted securely through the official financial provider’s secured server.

 

WHAT IS THE PRICE CURRENCY?

All listed prices are based on USD.

 

WHERE DO YOU SHIP?

We deliver to HK, Taiwan, China, US, Canada and Europe countries. The system will calculate the shipping cost during check out.

 

WHAT KIND OF SHIPPING METHOD YOU USE?

We use SF Express for HK/China/Taiwan shipment and HK Post for international shipment.

 

HOW LONG DOES DELIVERY TAKE?

It take 2-3 business days for Hong Kong delivery; 7-20 business days for international delivery.

 

WHAT IF I RECEIVE PRODUCT WITH QUALITY PROBLEM?

We make every effort to product high quality products. However, in rare case that you receive faulty product, please email(info@ten-design-stationery.com) us with a photo showing the defect and we will arrange replacement or refund.